FAQ
About the product
What is the anymaka hammock?
The anymaka hammock is the world's first portable hammock that can be set up and taken down in just 3 seconds. It's lightweight, durable, and ideal for camping, hiking, or home use.
How much weight can the hammock hold?
The anymaka hammock supports up to [e.g. 150 kg / 330 lbs, please confirm], perfect for one or two people, depending on the model.
Do I need trees or other supports?
No! Our hammock comes with its own stand – quick to set up anywhere.
For which situations is the hammock suitable?
Ideal for outdoor activities (camping, hiking, picnics), the garden or even indoors - versatile and practical.
What material is it made of?
The hammock is made of high-strength nylon and an aluminum frame, is waterproof and tear-resistant – for durability and comfort.
Ordering and payment
How can I order?
At www.alpineworks-swiss.com, select a product, add it to your shopping cart, and complete the checkout process – it's that simple!
What payment methods are available?
We accept credit cards (Visa, Mastercard), PayPal and bank transfer (CHF for Switzerland, EUR for EU).
Can I order outside Switzerland and the EU?
Can I work outside Switzerland and
Yes, but we focus on Switzerland and the EU. Additional shipping charges may apply for other countries – please contact us.
How long does it take to process my order?
Orders are usually processed and shipped within 1-2 business days, depending on availability.
Shipping and delivery
How much are the shipping costs?
Switzerland: free shipping
EU: free shipping
How long does shipping take?
Switzerland: 2-4 working days.
EU: 3-7 working days, depending on the country.
Do you ship internationally?
Yes, we ship to most countries worldwide. Check the options during checkout or contact us for a quote.
How can I track my order?
After shipping, you will receive an email with a tracking link to check the status.
Returns and warranty
Can I return products?
Yes, unused products in their original packaging can be returned within 30 days of receipt. Return shipping costs are borne by the customer.
How do I request a return?
Contact us by email with your order number and the reason – we will guide you through the process.
Is there a guarantee?
Yes, the anymaka hammock has a [e.g. 1 year] warranty against manufacturing defects, excluding damage caused by improper use.
What to do if the product is defective?
Contact us within 7 days of receipt with photos and a description – we will arrange a replacement or refund.
Cooperation and adaptation
Do you offer collaborations with brands?
Yes! We welcome partnerships with outdoor brands, RV manufacturers, and more for customized kits – contact us!
Can I personalize the hammock?
Yes, we offer customizations such as logos, colors, and designs for partners. Email us at [email] for details.
How do I become an anymaka ambassador?
Outdoor enthusiasts and influencers can contact us via email ([email]) or social media – share your story with us!
Miscellaneous
How do I clean and care for the hammock?
Wipe with a damp cloth, clean the frame with mild cleaner and avoid prolonged exposure to extreme weather.
Is the product made in Switzerland?
anymaka is designed by the Swiss company AlpineWorks Swiss GmbH, and production is partly global according to Swiss quality standards.
How do I contact customer service?
By email info@alpineworks-swiss.com or via the contact form on the website – response within 24-48 hours.
Is there a store to test the product?
We currently sell online, but we are present at outdoor trade shows – follow us on social media for updates!
